If I could reach through the phone, I'd strangle you.

Monday, September 11, 2006

I absolutely hate being lied to. Which doesn't make for a good combination when you work in customer service. People are always, always trying to pull one over on me. Just today, I've had..

Someone tell me they placed an order 3 weeks ago when I can plainly see that it's really been less than a week.
He continued to say that he had a bank statement that corroborated the 3 week time frame. I politely informed him that this was unlikely, as we haven't charged his account yet.
Someone else claimed they didn't get half their order. Guess what. We weigh it before it goes out. We weigh the same items again if you call saying something's missing. We're not idiots.

I just don't get it. I hear people complain all the time about how horrible customer service is anymore, and working in customer service, I see that it's a few bad customers that ruin it for everyone. Unfortunately, we (CSR's) have to go on the assumption that people are trying to scam us, and that makes all the customers have to jump through ridiculous hoops.
It's almost as bad as all the frivolous lawsuits.